Do your clients think you’re trustworthy?

MPE quote 00054 published Dec 15


My colleague, Leslie Shreve of Productive Day, works with corporate clients, business owners, and motivated professionals on productivity challenges. A few weeks ago, she published a brilliant post on why a lack of productivity can impact how trustworthy you appear in the eyes of others. She has graciously allowed me to reproduce part of her article here for you.

Trust Is Connected to How You Work

Trust is earned one person at a time. It’s built between two people, and it doesn’t happen overnight. And while it can sometimes take a while to build trust, trust it can be earned more quickly when people can demonstrate they’re trustworthy.

If we refer to the ABCD Trust Model, created by The Ken Blanchard Companies, we see the four characteristics that must exist for leaders to be trustworthy: Able, Believable, Connected, and Dependable. But really, ALL professionals who want to work at their best, excel in their jobs, and be more successful will want to exhibit these same characteristics.

What’s interesting about these traits is that three out of four (Able, Believable and Dependable) tie directly back to workload management – how professionals manage their work. When people manage their work, their workday, and themselves very well, it builds confidence and trust. But when skills are lacking in this area, trust and confidence take a hit.

Trust and Confidence Take a Hit

If we focus only on how a person works – and not their level of specific expertise – consider the following Top Five Behaviors that diminish trust and confidence.

When these are evident in someone else’s workday, what do you think of that person? Is it easy to have confidence in their abilities? Are they believable when they speak or make promises? Can they be relied on to get back to you or get the job done on time and on target?

1. Saying “yes” too often

When professionals say “yes” too often, there’s a risk of over committing, over-promising and creating overwhelm. In many cases, saying yes shows the ability to do a task, but time is missing from the equation. Commitments end up broken because unrealistic time frames are promised.

2. Things to do are out of control

When professionals try to track, prioritize and accomplish tasks from their sources – which can number more than ten – the ability to effectively plan and prioritize is impossible. A constant worry exists about what might have been missed, lost or forgotten. And diminished awareness of all responsibilities and time available to get things accomplished makes it too easy to miss deadlines.

3. Uncertainty about time

When professionals are uncertain about where their time goes or how much time is required to get tasks and projects completed, it’s more difficult to be prepared. It’s a challenge to meet deadlines and count on certain progress. And when professionals don’t protect enough time or they let others schedule time than they can afford to spare, it means there have less time to be productive. Big progress is difficult to make in left-over scraps of time.

4. Working reactively

When professionals jump at every email, phone call, distraction, and interruption, it negatively affects their focus and concentration. Interruptions will pour into an all-day, open-door policy. And being distracted means the non-essential is getting in the way of the essential. Outside of addressing true emergencies, working reactively means there’s no sense of urgency for accomplishing the priorities that are most important.

5. Disorganized

When professionals are disorganized, a lot of time and energy are lost due to looking for things. When information can’t be found, whether physical or digital, a considerable delay in progress will occur, not only for the disorganized person, but possibly for those who are waiting to receive the information that can’t be found.

When you see these traits and behaviors in co-workers or leaders, it affects how you perceive them. And what if others see these traits and behaviors in you?

It’s important to your career success and to your company’s success to learn how to become the most Able, Believable and Dependable person you know. As Josh Bersin of Bersin by Deloitte states, “your skills are the currency for your success.”

Trust increases productivity and productivity increases trust

When you invest in learning how to work more efficiently, effectively and productively, you can not only increase your progress and success, but increase the confidence and trust others have in you and your abilities. When this occurs, everyone will work better together and be more productive as a whole.

Trust increases productivity and productivity increases trust, and that’s a cycle that creates powerful success.


Do you engage in one or more of these five behaviors more than you like or feel comfortable with? Comment below and tell me about it.

Leslie Shreve is the Founder and CEO of Productive Day® and the creator of Taskology® The Science of Getting Things Done. Taskology is a unique productivity system that helps business owners, executives and motivated professionals increase their productivity, performance and progress through workload mastery. Clients who learn Taskology can increase their ability to effectively manage tasks, time and email by 100-200%—on average—while reducing stress by up to 80%. To start gaining more clarity, confidence and control in your workday, sign up to receive the Productive Day® Insider today and get access each month to productivity strategies you can really use: Or to contact Leslie Shreve to explore individual consulting or team training opportunities, email

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Hi. I’m Monique, the founder of Making Productivity Easy. I help business owners find peace through productivity by taming their runaway businesses so they can once again enjoy the empires they’ve created. Let’s connect: Check out my full bio, schedule a Discovery Session or join the community on Facebook.


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